Shipping policy

Thank you for choosing Lepeins. We are committed to providing you with fast and reliable delivery services. Here are the details of our shipping and delivery policy:

Shipping Areas: We offer delivery services to multiple countries and regions around the globe.

Shipping Options: We provide standard shipping, which typically takes 1-9 business days.

Shipping Costs: Standard shipping is NZ$6 for orders under NZ$84.99. Orders of NZ$84.99 or more qualify for free shipping.

Delivery Times: Orders will be processed within 3 business days and dispatched from China. The estimated total delivery time is 4-12 business days.

Order Processing Time: Orders are processed within up to 3 business days after you place your order.

Tracking Information: You will receive an email that includes a tracking link so you can monitor the status of your order at any time.

Customs and Duties: International orders may incur additional customs duties and taxes, which are the responsibility of the customer.

Return Policy: Items that are unworn, unwashed, and with tags intact can be returned within 15 days of receipt. After your return arrives, inspection usually takes 2–3 business days. If approved, we issue the refund to your original payment method; your bank may then take 5–7 business days to process the funds.

Limitation of Liability: We are not liable for any loss or damage that may occur during the shipping process.

Contact Information: For assistance, please contact our customer service at Lepeinswork@gmail.com.

Updates and Revisions: We reserve the right to update this policy at any time and will notify you of any changes through our website.