About Products
Frequently Asked Questions
Frequently Asked Questions (FAQ)
Welcome to the FAQ page of Lepeins! Here, we answer common questions about our products, orders, shipping, returns, and more. If you don’t find your question here, please don’t hesitate to contact our customer support team.
What materials are Lepeins activewear made from?
Our activewear is crafted from high-quality, breathable fabrics designed to provide comfort and durability during your workouts. Specific material details can be found on each product's page.
Can I wear Lepeins activewear for activities other than gym workouts?
Absolutely! Our apparel is versatile and suitable for various activities, including yoga, running, and casual wear.
How do I determine my size?
We provide a comprehensive size guide on each product page to help you find the perfect fit. If you're between sizes or need assistance, feel free to contact our customer service team.
Are your products true to size?
Yes, our products are designed to fit true to size. However, if you prefer a looser fit, we recommend sizing up
About Orders
What payment methods do you accept?
We accept various payment methods, including major credit cards, PayPal, and other secure payment options.
Can I modify or cancel my order after it's been placed?
We strive to process orders quickly. If you need to make changes or cancel your order, please contact us as soon as possible. Once the order has been processed, modifications may not be possible.
How can I check the status of my order?
You can log in to your account and check the "Order History" section. If you checked out as a guest, you can track your order using the link in your order confirmation email.
About Shipping
What shipping methods do you offer?
We offer several shipping options, including standard and expedited shipping. Available options and fees will be displayed at checkout..
Do you offer international shipping?
Currently, we offer shipping to select international destinations. Shipping costs and delivery times vary based on location. Please refer to our Logistics Policy for more details.
How long will it take to receive my order?
Orders will be processed and shipped within 1-2 business days. The estimated delivery time is 6-8 business days.
About Returns & Exchanges
What is your return policy?
We accept returns and exchanges within 15 days of receiving your order, provided that items are in unworn condition, with intact tags, and free from stains or damage. For detailed information, please refer to our Return Policy.
How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team. They will guide you through the process, including packaging and shipping instructions.
Who covers the return shipping costs?
If the return is due to a product defect or error on our part, we will cover the return shipping costs. For returns due to personal preference, the customer is responsible for the shipping fees.
Other Questions
What is your privacy policy?
We take your privacy seriously. You can read our full Privacy Policy for more details.
How should I care for my Lepeins activewear?
We recommend machine washing your activewear in cold water with like colors and laying flat to dry. Avoid using bleach or fabric softeners to maintain the quality and longevity of the fabric
Do you have a physical store?
Currently, we operate exclusively online. You can shop anytime at lepeins.com.
Couldn't find your answer?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.