FAQ

Frequently Asked Questions

How do I choose the right size?

Please check our Size Guide before ordering. If you are between sizes, consider the level of support you prefer: size down for a more sculpted fit, or size up for a more relaxed feel.

What should I do if I am between two sizes?

For leggings, shorts, and skorts, choose based on your waist and hip measurements first. For sports bras and tops, consider both bust measurement and the support level you want.

Where do you ship?

Shipping options and delivery details are shown at checkout. You can also review our Shipping Policy for more information.

How can I track my order?

After your order is processed, tracking details will be sent to the email used at checkout. Keep your order confirmation email in case you need help from our support team.

Can I return or exchange an item?

Please review our Return Policy for the current return and exchange conditions. Items should be unworn, unwashed, and kept with their original packaging where applicable.

What if I received the wrong item or a damaged item?

Please contact us as soon as possible through the Contact page. Include your order number, product name, and clear photos so we can check it quickly.

Are the products suitable for yoga and Pilates?

Most Lepeins pieces are designed for yoga, Pilates, light training, walking, and everyday active styling. Please check each product description for the right activity match.

Do you offer free shipping?

Free shipping thresholds may vary by region or promotion. Current shipping offers will be displayed on the website or at checkout.

Ordering, Shipping & Trust

Is checkout secure?

Yes. Checkout is processed through Shopify's secure checkout system, with supported payment methods shown at checkout. Lepeins does not store your full payment card details.

Will I receive tracking?

Yes. Orders are shipped with tracking where available, so you can follow your package after dispatch. You will receive shipping updates using the contact details entered at checkout.

What if I choose the wrong size?

Please check the Size Guide before ordering. If you are between sizes, consider whether you prefer a closer sculpted fit or a softer everyday fit. For eligible unworn items, our return policy can help if the fit is not right.

Can I return an item?

Eligible unworn items can be returned according to our Return Policy. Please keep the item in original condition and contact us if you need help before sending anything back.

How can I contact Lepeins?

You can reach us through the Contact page for sizing, order, shipping, or return questions. Clear product and fit questions are always welcome before checkout.